How do I return an item?
Returns, Exchanges and Cancellations:
As soon as you place your order, we begin the procurement process from your chosen furniture manufacturer. Our No-Hassle policy allows you to cancel your order within 24 hours without penalty. This 24 hour time-frame can and will be extended if your order has not shipped from our warehouse as of the time of the cancellation request (custom orders are excluded from this). Refunds for cancelled orders are typically processed within 2 to 5 business days. Once your order has shipped, the order may still be cancelled but there will be costs to the customer for a last cancel. The cost to return the order to our warehouse from it's current location will be deducted from the original amount paid/charged to your credit card without any additional charges to you (re-stocking fee, cancellation fee, etc.). All merchandise to be returned MUST be in the original packaging and sealed. Customer will be responsible for packaging merchandise in the event original packaging is not available or was discarded by customer. Items being packaged by customer must be packaged in a manner suitable for transport (ie. in carton, corrugated, fully enclosed and sealed). Customer is responsible for return shipping costs and may be responsible for damages incurred during transit if not packaged according to eKidsRooms.com guidelines. If you wish to return an item, you must first obtain a return authorization from eKidsRooms.com and print it boldly and legibly on the outside of the package. No merchandise may be directly returned to eKidsRooms.com without written authorization. In the event we are assisting you with your order return, customer agrees to allow up to 5 business days for pick-up appointment.
Orders must be inspected at time of delivery. Any items noted as damaged will be replaced immediately without any charge to you. Orders signed for as Delivered In Good Condition will bed deemed as such and will not be eligible for free damage replacement. We will work with you to obtain the proper parts to complete your order if such an instance occurs.
When you sign for delivery, even if the package appears only slightly damaged, please write "Product Damaged." If the multiple package boxes looks significantly damaged, you may refuse part or all of the delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, we will arrange for our carrier to pick up the original package and we will send you a full replacement. If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy. If you received a damaged product and noted the damage at time of delivery, and we are not able to solve the issue with either a full replacement or replacement parts, we will pay to return the item us and you may re-select or request a full refund. If your product has a manufacturer's defect, we can either replace the defective part. Refusing orders without damage will be considered buyers remorse and all shipping and restocking fees will apply before partial refund is given.
Merchandise sent to eKidsRooms.com without a return authorization written on the outside of the package will be refused. All items to be returned must be in their original packaging and shipped within 7 (seven) days of receipt of merchandise by you. Once we receive your authorized item return, we will refund your purchase amount in full minus original shipping cost (if any) within 5-7 business days. Merchandise sent as postage or freight charge due will be refused. eKidsRooms.com can assist you with the return of larger items that require special transportation if you so choose.
Once you place your order you agree to accept delivery within the specified timeframe provided for the specific item ordered. If you are unable to accept delivery within this timeframe, you are required to provide written notice (email acceptable) with date of availability for delivery. Orders that are undeliverable because of customer not being available may incur daily storage fees. Orders that incur more than 5 days storage fees will be deemed undeliverable and returned to our original shipping facility. Storage charges and freight charges to return the order will be deducted from the original amount paid and balance will be refunded to customer.
Please contact customer service for more information on returning an item or see our policies section of our website for more information. Thank you.