Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site
We use reasonable efforts to include accurate and up-to-date information on our Web site, but we make no warranties or representations as to the accuracy of the information and accept no liability or responsibility for any errors or omissions in the content of the Web site. Photographs and color charts displayed on our site are for general information only and can vary considerably from the actual color of the product. We do not guarantee color, tone, shades or finishes on any item. If you are trying to match items with other items you already have, you must do so at your own risk. If a product is inadvertently listed at an incorrect price, we may refuse to accept your order or may cancel your order at any time. eKidsRooms.com will contact you before proceeding with your order to give you the option to pay the correct price or cancel. A full refund is your sole remedy for orders canceled by us.
“Acceptance” of an order (online or via telephone) is provisional and it becomes final when we have verified price, availability, and quantity. Item availability and price of products offered for sale at the Web site are subject to change without notice, including the updating of our online catalog. As soon as you place your order, we begin the procurement process from your chosen furniture manufacturer. Once we contact the manufacturer (usually within 48 hours of receiving your order), we are unable to cancel or change that order without penalty because once we have placed it at your request. eKidsRooms.com and you, our customer, each become obligated to complete the payment of the purchase price. Once your order is accepted, we will then send you a confirmation via email or facsimile. It is your responsibility to review the order confirmation and advise us if there are any corrections to be made in regard to delivery address, item, color or prices. If no response is received within 48 hours, the order will be deemed accurate and as you requested. If you do not receive a confirmation, you must advise us and we will issue you another confirmation or copy. Orders will be processed and are non-cancelable even if there is no response after the confirmation has been sent. Payment of the full purchase price must be made upon the acceptance of this agreement because of the one-of-a-kind nature of your purchase and/or because of the discount involved, no refund or replacement will be feasible should your selection prove unsatisfactory. eKidsRooms.com accepts MasterCard, Visa, Discover, American Express, certified checks or money orders. At this time, we do not offer C.O.D. terms. Certified checks and money orders by prior arrangement only. Orders are subject to manufacturer approval. You will be notified as soon as possible if an item or fabric is delayed or discontinued by the manufacturer. This will not affect the remaining order. Defective payments are subject to all charges, attorney fees and court costs allowed by statute. Payment in US Dollars only.
No-Hassle returns and cancellations. As soon as you place your order, we begin the procurement process from your chosen furniture manufacturer. Our No-Hassle policy allows you to cancel your order within 72 hours without penalty. This 72 hour timeframe can and will be extended if your order has not shipped from our warehouse as of the time of the cancellation request (custom orders are excluded from this). Once your order has shipped, the order may still be cancelled. The cost to return the order to our warehouse from it's current location will be deducted from the original amount paid/charged to your credit card without any additional charges to you (re-stocking fee, cancellation fee, etc.). If for any reason you are unsatisfied with an item you receive, you may return it to us within 7 days of receiving it for a full refund. If you wish to return an item, you must first obtain a return authorization from eKidsRooms.com and print it boldly and legibly on the outside of the package. Merchandise sent to eKidsRooms.com without a return authorization written on the outside of the package will be refused. All items to be returned must be in their original packaging and shipped within 7 (seven) days of receipt of merchandise by you. Once we receive your authorized item return, we will refund your purchase amount in full minus original shipping cost within 10 business days. Merchandise sent as postage or freight charge due will be refused. eKidsRooms.com can assist you with the return of larger items that require special transportation if you so choose. When your furniture is ready for shipment, you will be notified to schedule delivery appointment. If you refuse the delivery appointment of your furniture, this will be treated as an unauthorized cancellation of your order, subject to a cancellation fee of 10% of your order plus actual shipping charges. This fee helps to defer the product cost and freight charges. (c) If merchandise is damaged or defective, we will arrange repair or replacement, in our sole discretion, of products, which do not conform to the manufacturer's specifications. Furniture may be repaired in your home or may be returned for repair. Customer agrees to accept delivery appointment for any backorders, repairs, pick-ups or replacement furniture to complete the order process. Returns may be authorized pursuant to paragraph 3(a) only. No merchandise may be directly returned to eKidsRooms.com without written authorization. In the event merchandise is to be picked up, customer agrees to allow up to 10 business days for pick-up appointment. All merchandise to be picked up MUST be in the original packaging and sealed. Customer will be responsible for packaging merchandise in the event original packaging is not available or was discarded by customer. Items being packaged by customer must be packaged in a manner suitable for transprt (ie. in carton, corrugated, fully enclosed and sealed). Customer may be responsible for damages incurred during transit if not packaged according to eKidsRooms.com guidelines.
We continuously strive to provide accurate estimates of delivery timeframes. In an effort to expedite and shorten delivery times, we order your furniture directly from the manufacturer's warehouse. Orders typically will ship from the manufacturer's warehouse to our delivery hub warehouse within 5-8 business days. We estimate 2 to 4 weeks delivery time depending on which manufacturer(s) you choose. This means delivery could be less than 2 weeks and it could be up to 4 weeks, depending on availability, production schedules and weather. We will notify you via written confirmation of the expected delivery timeframe. Please keep in mind, while eKidsRooms.com will do everything in it's power to handle your order in an expedient manner, we have NO control over how quickly a particular factory will fill your order and get the product to our warehouse for delivery to you. As a general rule, eKidsRooms.com cannot promise a particular delivery date. If some items are delayed, we can offer to "split ship" the order for you for a nominal cost. We can estimate this cost for you at the time the request is made by you. We are happy to provide you with estimated delivery timeframes for all items we offer; however these are only estimates. We have no control over delivery schedule changes made by factories or over the accuracy of information furnished to us by factories. We will deliver your furniture as soon as it arrives at our warehouse.
Shipping and Handling; Taxes
Product prices do not include shipping and handling (delivery charges), these fees are collected at the time of order placement. Contract carriers who are obligated to fulfill delivery of your order. They will contact you prior to delivery, so as to establish an approximate time window for you to receive your delivery. If no one is home to receive your delivery, a repeat delivery charge will be incurred. Remote or inaccessible delivery areas may be subject to surcharge or you may be required to take delivery at a location acceptable to our contractors. Sales Tax (currently 7.0%) will be charged on all items delivered to addresses in the state of Florida. If use tax is charged by your state for items purchased in another state, it is your responsibility to report and pay any such taxes.
Express Nationwide Delivery (Curbside Delivery)
Many of our sale items feature free Express Nationwide Delivery. This is a residential curbside delivery and is delivered via LTL common carrier (trucking line). For these curbside delivery orders, the common carrier drivers will bring your purchase to your delivery address. The driver will then take your purchase to the rear of the vehicle and you will be responsible for removing the individual boxes from the rear of the vehicle and bringing the item(s) into your home. Due to the variety of sizes and weights of item(s), you may need a couple of people to help unload item(s). Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house if it is not included in your shipping charges. You can work with the shipper directly to arrange for any additional delivery services that you would like to take advantage of. You will be responsible for directly paying the truck freight carrier for these additional services. Drivers are expected to notify you of a delivery time and day and your delivery service options, so you can have the appropriate help available to get purchases into your home if necessary.
Select items that we offer qualify for our in-Home White Glove Delivery service. Items that are available with In-Home White Glove delivery will be noted as such on our website. Items that are not noted as offering in-Home delivery will be shipped via our Express Nationwide Delivery (curbside delivery) service (see above). For our in-Home White Glove delivery, the delivery service will bring the furniture inside the home and place it in the room of your choice. They will go up or down a maximum of one flight of stairs. If they must go up or down more than one flight, there will be an additional charge. The customer is responsible to note the size and dimensions of the furniture you order to make sure that it will fit not only in the designated room, but also will go through the hallways, doorway, around corners, and up or down stairs, etc. If the delivery to the designated room involves potential damage to your home due to the weight or size of the furniture, the delivery will be made to another area as designated by the customer. If an item weighs over 300 pounds, the drivers will need assistance, by an adult, on delivery. In the event the furniture does not fit into the house or room, the delivery service will not return the merchandise without an authorization from eKidsrooms.com. Because we custom-ordered the piece for you and cannot return it to the manufacturer, we must charge a restocking fee of ten percent (10%) of your order plus actual shipping charges. Mirror supports, center supports and bed slats, unless specified, are not included with your furniture. You may request these items, for a fee, from the delivery personnel. Delivery personnel will not hang wall mirrors and will not assemble baby beds, "Ready To Assemble (RTA)" furniture or accessory items, i.e. drawer knobs.
Please Note: Liability issues and time required prevent us from offering assembly of baby beds, and Ready-to-Assemble furniture. We will still inspect the product and place it in the room of your choice. Most deliveries are schedule for Monday-Friday. Weekend deliveries are not available. Since safety and environmental regulations prevent the carrier from transporting the used packaging materials, delivery personnel will not be responsible for taking back cartons or crates
Delivery and Damage
All of our products are packaged with anticipation of some rough handling during shipping. Some wear on packaging is normal. However, accidents do happen; therefore, you MUST inspect your furniture when it is delivered. If, at the time of delivery you notice any damage, defect or deficiency, you MUST describe this on the Bill of Lading retained by the driver. THIS IS VERY IMPORTANT. If you do not note damage at time of delivery, the items will be deemed to have been delivered in good condition and you will be responsible for the cost of any replacement parts plus shipping cost. We understand there may be a rare circumstance where you are not able to inspect your order at time of delivery. If you sign for the shipment that it is received in good condition, there will be limited ability to replace any damaged components. In this case, YOU MUST REPORT DAMAGE WITHIN 72 HOURS OF DELIVERY! Damaged parts may be able to be replaced under manufacturer warranty, but shipping costs will be the customer's responsibility.
DO NOT REFUSE A DAMAGED SHIPMENT. This will cause a lengthy delay for replacement items to be ordered. Items noted damaged at time of delivery can be easily and quickly re-shipped. If you do not properly report the damage, defect or deficiency at the time of delivery, we will not be able to assist with later claims. A re-delivery charge will be incurred. If the delivery personnel can correct the problem, it will be taken care of immediately. If not, the shipper will return the item for repair or replacement, at our discretion and then be redelivered to you. You will not be charged for this redelivery unless the merchandise was of normal production quality. Customer agrees to accept delivery appointment for any backorders, repairs or replacement furniture to complete the order process. Orders refused for delivery after 30 days will be subject to storage fees of a minimum of $50.00 charge per month or $10.00 per 100 lbs
Limited Time Offers and Special Promotions
All sales, special offers, and limited time promotions are available for appointed time periods only. They cannot and will not be applied to sales closed before or after such time periods. International Shipments eKidsRooms.com does offer overseas deliveries (including Alaska, Hawaii and international orders); however, our overseas delivery only includes shipping your items to the nearest U.S. port and is explicitly limited to "as is" condition. The customer is responsible for making arrangements to get the merchandise from that port to its final destination. Manufacturer's Warranties A warranty, If any, is the warranty provided by the manufacturer, which is generally limited to defects in materials and workmanship. Variations in wood grain, knots, texture, open knots and grain, color variation, panel shifting, random patterns, bleeding, dark end grain and other natural occurring characteristics of wood are not considered defects. All of these are part of the natural beauty that is real wood furniture. If you want more information on the material type that you have selected please consult a member of our staff. In many cases more than one material type is available for the same item. A copy of a particular product's warranty is available from us upon request and may be included with your order.
Please call our Customer Service Department for any unanswered questions regarding shipping our products at 1-(800)-581-8046. BR>